FAQ

Frequently Asked Questions


What type of chocolate do you use?


Only fine Belgian Chocolate


Where can I find an ingredient list?


On the label of all of our packages.


How long will it take to receive my order once its been placed?


We will package your order within 2 business days and currently use Canada Post as our shipping provider.

Within Canada (Standard Delivery) -According to Canada Post, local and regional, standard delivery may take 2-5 business days.

Within Canada (Express Delivery) -According to Canada Post, express, local and regional delivery may take 1-2 business days.

Delivery to the U.S.A

National, standard deliveries take up to 5-9 business days.

*Please note that the speed of delivery is as advertised by Canada Post and DHL Express. We are unable to guarantee that your order will arrive within these times.


Is your chocolate Dairy free?


Our chocolate is not dairy free, and therefore not safe for those with milk allergies. Dark chocolate has less milk solids percentage wise, and we find those that are lactose intolerant are able to consume some dark chocolate. This is ultimately the decision of the customer.


Is your chocolate Nut free?


We do not use any nuts or tree nuts at our facility, however we cannot guarantee that exposure does not occur at our supplier’s warehouses or facilities.


Do you use fair trade chocolate?


Chocolate Tales is proud to offer Rainforest Certified™ chocolates in our Costa Rican varieties!
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  • Chocolate Making How To Videos
    Learn how to be a Chocolate Master by watching our How to Videos. Our Chocolatiers guide you through A to Z in chocolate making… makes you want to clear the counters and roll up your sleeves!
    » Click here
  • Try Our Chocolate Making Workshops
    Our classic chocolate making workshops are ideal for excited chocolate crafting beginners and any chocolate lover wanting a hands- on lesson into the world of chocolate making!
    » Click here
  • Chocolate Making Supplies
    For all the do-it your selfers: the creative, and crafty souls, the foodies, bakers and chefs, gift givers and receivers… Get all that you need to make your very own personalized chocolates!
    » Click here
About us
The Chocolate Shop is about shopping with a whole new taste! Founder and Chocolatier, David, invites you along his European journey as you enjoy his signature inspirations from his travels. » Read more
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