Frequently Asked Questions
What type of chocolate do you use?
Only fine Belgian Chocolate
Where can I find an ingredient list?
On the label of all of our packages.
How long will it take to receive my
order once its been placed?
We will package your order within 2 business days and
currently use Canada Post as our shipping provider.
Within Canada (Standard Delivery) -According to Canada
Post, local and regional, standard delivery may take 2-5 business days.
Within Canada (Express Delivery) -According to Canada
Post, express, local and regional delivery may take 1-2 business days.
Delivery to the U.S.A
National, standard deliveries take up to 5-9 business
*Please note that the speed of delivery is as advertised
by Canada Post and DHL Express. We are unable to guarantee that your order will
arrive within these times.
Is your chocolate Dairy free?
Our chocolate is not dairy free, and therefore not safe
for those with milk allergies. Dark chocolate has less milk solids percentage
wise, and we find those that are lactose intolerant are able to consume some
dark chocolate. This is ultimately the decision of the customer.
Is your chocolate Nut free?
We do not use any nuts or tree nuts at our facility,
however we cannot guarantee that exposure does not occur at our supplier’s warehouses
Do you use fair trade chocolate?
Chocolate Tales is proud to offer Rainforest Certified™
chocolates in our Costa Rican varieties!