How do I return an item?

How do I return an item?

Please contact us before returning any item

  1. Items may be returned within 14 days of receipt for a refund less any shipping charges paid on the order.
  2. Items must be returned within original packaging.
  3. Food items must not have been opened.
  4. All returns must be shipped only using Canada Post (other courier shipments won’t be accepted).

Refunds will be issued upon receipt and inspection of returned products.

Unaccepted items

  • Items not returned in original packaging
  • Food items that have been opened
  • Any items that have a return post-mark dated beyond the return period
  • Items shipped using courier services other than Canada Post

To return an item

  1. Please email us ( or call us toll-free (1800.905.2858) with the reason for the refund and the item list.
  2. Ship the returned product including the Return Code using Canada Post to:
    Chocolate Tales
    1063 King Street West, Suite 197
    Hamilton ON L8S 4S3
  3. Upon receipt and inspection, we will apply the refund to your method of payment (Credit Card or PayPal account)

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About us
The Chocolate Shop is about shopping with a whole new taste! Founder and Chocolatier, David, invites you along his European journey as you enjoy his signature inspirations from his travels. » Read more
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